CONTACT

Laboratorio SyS , Ctra. Masia del Juez nº 107, 46909, Torrente, Valencia.

  • 96 158 8570
  • 96 158 8571

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    FAQS

    The first purchase made at www.laboratoriosys.es can be as a guest. However, once you enter your data (name, delivery address ...) they are stored in our system. In this way, you will not need to register in the future, but you will need to create a password to always be able to access your client area.

    If you do not receive an email confirming your purchase / order, it is very likely that the payment was not made correctly or that you have skipped a step during the purchase process. How to check it? Access your client area and check your list of orders. If it doesn't appear, it means you didn't finish it. How to get it back? If you access our website from the same browser from which you placed the order, you will be able to find your products saved in the shopping cart. If you access from another computer, you will not be able to recover them and you will have to add them to the basket again.

    Normally orders are dispatched between 30-40min after receiving them in our system. Therefore, it is difficult to make changes before they are received. However, if you contact us before issuing it and during customer service hours (7 am - 2.30 pm) we could make the change. Customer Service hours are from 7 a.m. to 2:30 p.m., Monday to Friday. Contact information: web@laboratoriosys.es - 961 588 570.

    Most of our products are 100% natural, such as some natural soaps or 100% pure oils. However, not all natural cosmetics are. In some products, we need to use artificially developed compositions or ingredients in our laboratories to create suitable formulas, textures and innovative products. In any case, none of those ingredients are harsh or harmful to the skin. Approximately 90% of our products are allergen free and can be applied to atopic skin.

    Many of the perfumes and essences that are used in our laboratory come from vegetable essential oils. However not all are. Air fresheners and fragrances are designed to provide atmosphere and perfume in rooms, so they must contain chemical agents that achieve this diffusion of the aroma. If air fresheners were 100% natural, they wouldn't be able to scent as intensely

    Responsible for the file: LABORATORIOS SYS S.L .; Purpose: request for information; Legitimation: Consent; Recipients: The data will not be communicated to third parties; Rights: Access, rectify and delete the data, as well as other rights, as explained in the additional information. More information about our privacy policy.I accept the treatment of my data to receive the requested information.

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