PARTICULAR CONDITIONS OF SALE- SYS

SyS Laboratory – General Conditions of Sale I Particular

GENERAL CONDITIONS OF SALE

Online sales made from our website (virtual store) are subject to these general conditions, which prevail over any other particular provisions. Any purchase made by our clients implies full and unreserved acceptance of these general conditions of sale.


Orders for Individuals

Orders placed from our website are considered firm from the moment they are validated online by the buyer. The buyer declares to know and accept the general conditions of sale by confirming his order online. The buyer has the right to withdraw the product within 14 calendar days.

Spain Peninsula and Balearic Islands
FREE shipping for orders over 30EUR.
For orders less than 30EUR the shipping costs will range between 3EUR and 7EUR.
Deliveries in 24-72 hours.

Canarias*
FREE shipping for orders over 50EUR.
For orders less than 50EUR the shipping costs will range between 5EUR and 10EUR.

Deliveries in 2-5 days.

Ceuta and Melilla *
FREE shipping for orders over 70EUR.
For orders less than 50EUR the shipping costs will range between 5EUR and 20EUR.
Deliveries in 2-5 days.

Portugal
FREE shipping for orders over 30EUR. For orders under 30EUR the shipping costs will range between 3EUR and 10EUR. Estimated delivery in 2-5 days.

European Community *
FREE shipping for orders over 50EUR. For orders less than 50EUR the shipping costs will range between 5EUR and 15EUR.

* For items containing alcohol, a € 20 charge will be added due to the new air legislation.

Asia, Africa, Australia *

Shipping costs will range between 10EUR and 55EUR, depending on the volume of purchase and the country of destination.

* For items containing alcohol, a € 20 charge will be added due to the new air legislation.

United States and Canada *
Shipping costs will range between 12EUR and 50EUR, depending on the volume of purchase

* For items containing alcohol, a € 20 charge will be added due to the new air legislation.

LATAM *
Shipping costs will range between 10EUR and 70EUR, depending on the volume of purchase and the country of destination.

* There may be tariff surcharges in some international destinations.

How to order online

Buying at www.laboratoriosys.es is very easy, you just have to browse through the product categories (aromas, natural cosmetics, bathroom, labnatur …) and add to the basket the number of units of each item that interests us. Each of the products contains a file that explains all its properties and characteristics, along with one or more images of the product in different sizes. Once all the items have been added to the basket, the order processing and payment process can begin.

There are 5 steps from that moment:

1. Verification of all the items in the basket and access to the 2nd step after clicking on “process order”

2. In this step it is necessary to register the user, indicating an email and clicking “register” . In the event that the user does not want to register, they can make the purchase as a guest, just by entering an email and clicking “continue without registering” . However, in the next window it will be mandatory to enter the contact information and delivery address so that Laboratorio SyS can deliver the order to the customer’s address.

3. Confirmation of shipping costs and additional information about delivery.

4. Selection of the payment method.

5. Confirmation of reading the general conditions of sale and confirmation of payment.

The system will then display an automatic thank you message along with the order tracking number. In addition, the customer will receive an email confirmation of purchase together with a direct link to the order tracking within his customer area , which you can access whenever you want to review all your orders and personal information.

Order confirmation

SyS Laboratory will send a confirmation email to the email indicated by the buyer, after the order notification. In it, a link will be included to be able to track the order in real time.

Prices and Payment Methods

The prices that appear on the SyS Laboratory website are inclusive of VAT but exclude shipping costs; These will be included before finalizing the purchase according to our policy that you can consult here: Shipping Costs. All prices published in www.laboratoriosys.es are subject to variations in their prices throughout the life of the product. No special or additional discounts will be made, except when there are applicable promotions for all customers. The sale prices of the products are those in force at the time the order is entered, so these changes will not affect orders that have received a purchase confirmation.

You can use Visa, Mastercard … cards as a means of payment. Also, if you have a Pay Pal account, you can also use this means of payment to make your purchases at www.laboratoriosys.es

Deliveries

Once the order is confirmed, Laboratorio SyS will place the order and send it by postal courier to the customer’s address within 48 hours to 5 days. Delivery includes two attempts. If after them, the recipient is still absent at home, a notice will be left with the details of the corresponding office, where you can collect your order within a maximum period of 15 calendar days. After this period, the order will be returned to Laboratorio SyS.

It is recommended that the buyer indicates his telephone number in order to contact him and agree on a delivery date or time. The delivery of the products is considered made from the moment they are made available to the customer.

Returns

You have a maximum of 14 calendar days from receipt of the product to withdraw from the contract and send the products you wish to return. The products must be returned in perfect condition without limiting the use of the product, beyond checking its condition. You will receive the total amount of your order, including shipping costs, within a maximum period of 14 calendar days from the receipt of the product in our warehouse.

Product information

All efforts have been made to guarantee the accuracy of the information present in www.laboratoriosys.es or its suppliers, however, they are not responsible for the consequences, incidents, damages resulting from electronic transmission. or the accuracy of the information transmitted, even in the event that Laboratorio SyS is aware of the possibility of such damages.

Guarantees

In the event of a defective product, Laboratorio SyS will proceed, as appropriate, with the repair, replacement, price reduction or termination of the contract, procedures that will be free for the consumer and user. Laboratorio SyS is responsible for any lack of conformity that appears within a period of two years * from delivery.

The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.

* Our products meet the strictest quality standards. Its composition is prepared to last at least 3 years from its date of manufacture. However, many of our products may expire in a shorter period of time after opening. In these cases, Laboratorio SyS is responsible for the product until the period indicated on the container (PAO) once it has been opened.

Jurisdiction

These general conditions are ruled by the Spanish Law. The parties submit, at their choice, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user’s domicile. Likewise, as an entity attached to Confianza Online and in the terms of its Code of Ethics , in case of controversies related to hiring and online advertising, data protection and protection of minors, the user may go to the Confianza Online system for extrajudicial dispute resolution ( www.confianzaonline.es ).

This post is also available in: Spanish